SHIPPING & RETURNS

Shipping Policy

We take about 2-7 business days to create apparel, then add shipping times on top of that. Speed and price depends on product type and destination. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Returns Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Claims deemed an error on our part are covered at our expense.

Reasons for Returns

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Returned by Customer – It is best to advise your end customers to contact you before returning any products.

We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@doperxtuals.com.

Return Address

To return your product, you should mail your product to: PO Box 1112, Americus, GA 31709. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.